Souvenir® Story Pen

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Return Conditions:

• The items with the original receipt are returned within 30 days of purchase.
• Items must be in the original condition as purchased with all labels/tickets attached.

If you receive products that do not match the approved proof, we offer two simple options:

1. Product Replacement: We will remake your order according to the originally approved proof at no additional cost.
2. Full Refund: Alternatively, we can process a complete refund for your order.

For products that do not match the approved proof, the standard return conditions and delivery cost exclusions do not apply, as these returns fall under your statutory rights.

For more information, please view our Refund Policy.